You and your stakeholders need to develop talented and high-potential employees, encourage engagement, bridge skills gaps, and improve succession at all levels. To solve problems like these, you need training solutions that reflect your strengths, needs, goals, and objectives, from an expert partner you can rely on. Quest is that partner.
Training Customized to Maximize Value in Your Environment
Maximizing training and development ROI requires a thorough understanding of your challenges, people, and operations. That’s why we start by asking probing questions – and listening closely. Based on what we learn together, we customize our best-in-class content libraries for your unique needs, or quickly create entirely new programs if that offers more value.
From start to finish, we’re relentlessly focused on value as you define it, in your world, not ours.
Deep and Wide Experience to Solve Any Training and Development Problem
Working with Quest, you leverage our four decades of experience developing and implementing talent development solutions for companies of all sizes, in nearly every major industry, domestically and worldwide. Our successes include:
- Supporting nationwide expansion for a large custom window and door manufacturer
- Empowering leadership development for a global consumer products conglomerate
- Establishing a Corporate University to help a membership retailer promote leaders from within and support aggressive expansion
- Accelerating the launch of new stores and fostering revenue growth for a specialty retailer
- Creating a custom, engineering-specific project management training program for a global construction management firm
A System-wide Approach to Business Improvement
We improve performance by integrating organizational training with other levers of change:
- Training and Development Solutions including classroom workshops, presentations, virtual and distance sessions, peer learning, individualized special assignments, and on-the-job projects
- Team Building within and across departments
- Human Resources Support, including succession planning, coaching, mentoring programs, change management, and more
Extend Existing Resources, or Create New Capabilities
If you have a training and development organization, a Quest strategic partnership helps you extend your resources, and refocus current staff on higher-value initiatives. If you don’t have one, we’ll help you quickly deliver targeted or comprehensive training without creating one.
Improve Performance, from Individual to Enterprise
Our expert consultants draw upon diverse resources and programs to address company-wide needs, support emerging leaders and managers, and improve performance in key roles such as sales and customer service. We can work with you to:
- Prevent high turnover with strategic hiring. Quest training prepares hiring managers to select better candidates.
- Succession planning. We’ll help you develop a pipeline of high-potential talent ready to fill key positions that will open via retirement or attrition.
- Eliminating department siloes. We can help improve business performance by strengthening teamwork and communication across departments, supervisors, and teams.
- Change management. We’ll help you transition to new systems, new technologies, and new ways of doing things.
List of classes
Continuous Improvement
Impact on the Organization As organizational work increasingly revolves around organizing and managing resources, it becomes...
Lean & Six Sigma in PracticeImpact on the Organization The global marketplace is transforming traditional industries, and applying relentless pressure to...
Fundamentals of Project ManagementImpact on the Organization Managing a project successfully requires multiple skills.
Continuous Quality ImprovementImpact on the Organization Continuous Quality Improvement comprises a broad array of knowledge and tools to...
Analyzing & Interpreting DataImpact On The Organization Customers have become far more discriminating about quality.
Lean ManufacturingImpact on the Organization The global marketplace is transforming traditional industries, and applying relentless pressure to...
Process MappingImpact on the Organization In today’s quality driven business environment, successful companies continuously look for ways...
Lean/Six-Sigma – 4-Black BeltImpact on the Organization As business becomes more complex, global and competitive, the demand for leaders...
Lean/Six-Sigma – 3-Green BeltImpact on the Organization As business becomes more complex, global, and competitive, the demand for leaders...
Lean/Six-Sigma – 2-Yellow BeltImpact on the Organization The Lean/Six-Sigma Yellow Belt course teaches any employee the philosophy and basic...
Lean/Six-Sigma – 1-White BeltImpact on the Organization The opportunity for real change in an organization is only fulfilled when...
Lean OfficeImpact on the Organization We live in a time when business competition is fierce, the global...
Design of ExperimentsImpact on the Organization Both Six Sigma and Lean have a defined series of steps or phases.
5S MethodologyImpact on the Organization Wasteful practices and disorganization in the workplace are detrimental to productivity as...
Work MeasurementImpact on the Organization If you can’t effectively measure production goals and analyze your measurements, you...
Statistical Process Control (SPC)Impact on the Organization To deliver the quality that today’s customer demands, manufacturers must achieve extraordinary...
Six Sigma Training WorkshopIntroduction Today, hard work, good products, and growing markets aren’t enough to guarantee success: businesses must...
Organizing for Continuous ImprovementImpact on the Organization All organizations want to improve their performance, both financially and in terms...
Implementing Continuous ImprovementImpact on the Organization All organizations want to improve their performance – both financially and in...
Continuous Quality Improvement ProgramImpact on the Organization Continuous Quality Improvement comprises a broad array of knowledge and tools to...
Team Problem SolvingImpact on the Organization Today’s problems are complex, affecting many parts of the organization.
Business Process Re-EngineeringImpact on the Organization It’s become every organization’s battle cry: getting the job done better, smarter,...
Leadership / Management / Supervision
Impact on the Organization In today’s fast-paced businesses, leaders must continually adapt their leadership and communication...
Essentials for Supervisors SeriesImpact on the Organization Are your supervisors/managers as effective as they could be? Have technically proficient...
Essentials For LeadsImpact On The Organization Are your leads as effective as they could be? Have technically...
Essentials for Management SeriesImpact on the Organization Are your managers as effective as they could be? Are they motivating...
Writing For ResultsImpact on the Organization Writing documents that are clear, concise and error-free is essential for a...
World Class CollaborationImpact on the Organization It would be very difficult to imagine a completely STATIC organizational culture.
Technical WritingImpact on the Organization Writing technical procedures can be challenging, even for the experienced technical writer....
Team LeadershipImpact on the Organization Since leaders are typically accountable for the performance of their team, team...
Project Management – 3 dayImpact on the Organization As organizational work increasingly revolves around organizing and managing resources, it becomes...
MentoringImpact on the Organization Mentoring can be a powerfully effective way of communicating corporate goals and...
Managing Stress EffectivelyImpact on the Organization Even the best organizations are highly stressful: individuals must cope with unprecedented...
Fundamentals of Project ManagementImpact on the Organization Managing a project successfully requires multiple skills.
Finance For Non-Financial ManagersImpact On The Organization In today’s business world, financial acumen is a crucial element of a...
Emotional Intelligence & Leveraging RelationshipsImpact On The Organization Emotional Intelligence has become a hot topic in business in recent years,...
Effective Time ManagementImpact On The Organization Everyone has 24 hours in a day.
Effective Presentations And FacilitationImpact On The Organization Today, virtually every employee must be a facilitator, teacher, and trainer.
Communication Essentials 8hrImpact On The Organization Have you ever experienced the effect of poor communication – or no...
Career PlanningImpact On The Organization This module gives the employee the information and tools to effectively plan...
The Leadership ChallengeImpact on the Organization Becoming a better leader can be learned.
Leading TransitionsImpact on the Organization It is well known that many changes in organizations fail, fall far...
Transformation: Dealing With TransitionsImpact on the Organization It is well known that many changes in organizations fail – not...
Emotional IntelligenceImpact on the Organization In order to be successful as leaders and managers in any organization,...
Dealing with Difficult Behavior / SituationsImpact on the Organization Employees who exhibit “difficult” behavior waste scarce time and resources, and damage...
Critical ThinkingImpact on the Organization Critical thinking has become an essential skill in business today.
Advanced CommunicationsImpact on the Organization In any job-related situation, professionals will find themselves having to relay information...
Communication EssentialsImpact on the Organization Operating in a constantly changing marketplace and business environment, organizations increasingly depend...
DiSC for ManagersImpact on the Organization DiSC has long been recognized as a powerful communication instrument that helps...
Leader-Led Leadership DevelopmentImpact on the Organization Leader-Led Development℠ is a unique approach to talent development that engages the...
8D (Eight Disciplines) Problem SolvingImpact on the Organization Today’s business environment requires companies to adopt an effective problem solving strategy...
Taking OwnershipImpact on the Organization As staff resources are increasingly stretched to the limit, organizations are expecting...
Presentation SkillsImpact on the Organization Giving presentations – and public speaking more broadly – is the #1 fear of adults.
Influence: Your Way to Greater SuccessImpact on the Organization In yesterday’s strictly hierarchical organizations, “formal” authority based on position was usually...
Building Successful TeamsImpact on the Organization In most organizations, more and more work is being handled by teams.
Behavior Style StrategiesImpact on the Organization Every individual has a unique, identifiable behavior style.
Decision Making / Problem SolvingImpact on the Organization As organizations seek to become faster and more responsive, they increasingly decentralize...
Developing RelationshipsImpact on the Organization One of the most crucial skills for supervisors and managers is the...
Communication Essentials 2Impact on the Organization In any job-related situation, professionals will find themselves having to relay information...
Transition to ManagerImpact on the Organization One of the most difficult tasks organizations face is to transition their...
Time Management and DelegationImpact on the Organization Today, organizations must get more done in less time, with fewer resources.
The Role of a ManagerImpact on the Organization As organizations either hire from outside or develop and promote their employees...
Team Problem SolvingImpact on the Organization Today’s problems are complex, affecting many parts of the organization.
Take Charge – Career PlanningImpact on the Organization The best way to fully tap the skills and abilities of your...
Sexual HarassmentImpact on the Organization More than ever, organizations must fully tap the skills and abilities of...
Selecting High Performance EmployeesImpact on the Organization Selecting the best people for each job is the single most important...
Risk TakingImpact on the Organization Every business must take risks.
Project ManagementImpact on the Organization Today, more and more work is organized into “projects,” and even non-project...
Professionalism in the Workplace (SUPERVISORS )Impact on the Organization This workshop is expected to provide your company’s Team Leader / Supervisors...
Planning, Organizing, and Setting GoalsImpact on the Organization Organizations can no longer succeed merely by reacting to events.
Planning and Implementing ChangeImpact on the Organization It’s become a cliché, but it’s true: in business, change is the only constant.
Performance ManagementImpact on the Organization A leader’s success is defined by the performance of others, so the...
Performance ReviewsImpact on the Organization A leader’s success is defined by the performance of others, so the...
Performance DialoguesImpact on the Organization A leader’s success is defined by the performance of others, so the...
Negotiating to WinImpact on the Organization As organizations increasingly compete in the marketplace, they need staff in all...
Multi-Generational WorkplaceImpact on the Organization There are four different generations of employees in the workforce today.
Motivation and ReinforcementImpact on the Organization To successfully lead teams, employees and managers must have powerful motivational and...
Engaging and Mentoring EmployeesImpact on the Organization Mentoring can be a powerfully effective way of communicating corporate goals and...
Meeting for ResultsImpact on the Organization Virtually no organization can survive without meetings.
Stress ManagementImpact on the Organization Even the best organizations are highly stressful: individuals must cope with unprecedented...
Managing DiversityImpact on the Organization At a time when resources are stretched to the limit, organizations must...
Managing Differences and ConflictImpact on the Organization Managing differences constructively enables the organization to minimize workplace disruptions and channel...
Managing ChangeImpact on the Organization Today, every organization faces unprecedented, unrelenting change.
Leading in a Changing EnvironmentImpact on the Organization A rapidly changing world economy, an information processing environment, and customer focus introduce...
Leadership EssentialsImpact on the Organization Effective leaders rely on specific task and relationship competencies to motivate, direct,...
Interviewing SkillsImpact on the Organization Hiring is one of the most critical decisions most managers will make.
Innovation at WorkImpact on the Organization In an era of non-stop change, the ability to innovate is a...
Fundamentals of LeadershipImpact on the Organization Today, leaders must continually adapt their leadership and communication styles to address ...
Employment LawImpact on the Organization Today, organizations are exposed to many legal risks associated with how they...
Conflict ManagementImpact on the Organization Brought out into the open, conflict can be dealt with – and...
Communication Fundamentals for Technical ProfessionalsImpact on the Organization This workshop helps participants understand and master the skills needed to communicate...
Coaching and FeedbackImpact on the Organization Effective coaching and feedback are among the most powerful “levers” available to ...
Business Writing EssentialsImpact on the Organization Writing documents that are clear, concise and error-free is essential for a...
Manufacturing
Impact on the Organization Supply Chain Management (SCM) training focuses on assisting key supply chain members...
Setting High StandardsImpact on the Organization Can there ever be a balance between quality and meeting production goals?...
Preventative MaintenanceImpact on the Organization Preventative maintenance isn’t just necessary – it’s cost-effective, time-saving, and can even...
Materials Requirements PlanningImpact on the Organization Most major manufacturing companies utilize computer software packages that help establish plans...
Analyzing & Interpreting DataImpact On The Organization Customers have become far more discriminating about quality.
Blueprint ReadingImpact on the Organization The ability to read blueprints and engineering drawings is a crucial skill...
Shop MathImpact on the Organization Today’s manufacturing environment is complex, and most production jobs now require math...
VESL (Vocational English as a Second Language)Impact on the Organization Many companies find that some or all of their employees need stronger...
Work MeasurementImpact on the Organization If you can’t effectively measure production goals and analyze your measurements, you...
Statistical Process Control (SPC)Impact on the Organization To deliver the quality that today’s customer demands, manufacturers must achieve extraordinary...
Six Sigma Training WorkshopIntroduction Today, hard work, good products, and growing markets aren’t enough to guarantee success: businesses must...
Geometric Dimensioning & TolerancingImpact on the Organization In today’s modern and technically advanced manufacturing operations, accurate communication is necessary...
Blueprint Reading EssentialsImpact on the Organization The ability to read blueprints and engineering drawings is a crucial skill...
Basic MathImpact on the Organization In today’s workplace, far more employees need Basic Math proficiency to consistently...
Sales and Service
Impact On The Organization Today, customers are more demanding than ever and expect professional customer service.
Dealing With Difficult Customer SituationsImpact On The Organization Whether your customers are individual consumers or the world’s largest enterprises, they...
Customer Service: Partners For ExcellenceImpact On The Organization Companies that provide world-class customer service have a powerful and systemic advantage...
Advanced CommunicationsImpact on the Organization In any job-related situation, professionals will find themselves having to relay information...
Communication EssentialsImpact on the Organization Operating in a constantly changing marketplace and business environment, organizations increasingly depend...
Voice of the CustomerImpact on the Organization What’s the difference between a prosperous business and one in decline? For...
Relationship SellingImpact on the Organization Customers have more choices – and more power – than ever before.
Providing Quality ServiceImpact on the Organization It is no longer enough for a company to provide a good product at a reasonable price.
Partners for ExcellenceImpact on the Organization Companies that provide world-class customer service have a powerful and systemic advantage...
Implementing a Customer Service PlanImpact on the Organization Today, successful organizations place customer service at the center of the decision-making...
Workforce Development
Impact on the Organization Writing documents that are clear, concise and error-free is essential for a...
Technical WritingImpact on the Organization Writing technical procedures can be challenging, even for the experienced technical writer....
Managing Stress EffectivelyImpact on the Organization Even the best organizations are highly stressful: individuals must cope with unprecedented...
Fundamentals of Project ManagementImpact on the Organization Managing a project successfully requires multiple skills.
Essentials for Individual ContributorsImpact On The Organization Are your individual contributors as engaged and effective as they could be?...
Effective Time ManagementImpact On The Organization Everyone has 24 hours in a day.
Effective Presentations And FacilitationImpact On The Organization Today, virtually every employee must be a facilitator, teacher, and trainer.
Communication Essentials 8hrImpact On The Organization Have you ever experienced the effect of poor communication – or no...
Career PlanningImpact On The Organization This module gives the employee the information and tools to effectively plan...
Business English EssentialsImpact on the Organization Many companies find that some or all of their employees need stronger...
Electronic Writing EssentialsImpact on the Organization When information needs to be communicated quickly, there is often no better...
Advanced CommunicationsImpact on the Organization In any job-related situation, professionals will find themselves having to relay information...
8D (Eight Disciplines) Problem SolvingImpact on the Organization Today’s business environment requires companies to adopt an effective problem solving strategy...
Shop MathImpact on the Organization Today’s manufacturing environment is complex, and most production jobs now require math...
VESL (Vocational English as a Second Language)Impact on the Organization Many companies find that some or all of their employees need stronger...
Telephone CommunicationImpact on the Organization Often, your customer’s first impression of your organization comes via the telephone.
Building Successful TeamsImpact on the Organization In most organizations, more and more work is being handled by teams.
Professionalism in the Workplace (EMPLOYEES)Impact on the Organization This workshop is expected to provide a clear, concise understanding of professionalism...
Managing Personal ChangeImpact on the Organization Today, individuals face unrelenting change in both their personal and business lives.
Communication Essentials 2Impact on the Organization In any job-related situation, professionals will find themselves having to relay information...
Team Problem SolvingImpact on the Organization Today’s problems are complex, affecting many parts of the organization.
Take Charge – Career PlanningImpact on the Organization The best way to fully tap the skills and abilities of your...
Project ManagementImpact on the Organization Today, more and more work is organized into “projects,” and even non-project...
Business Writing EssentialsImpact on the Organization Writing documents that are clear, concise and error-free is essential for a...
Basic MathImpact on the Organization In today’s workplace, far more employees need Basic Math proficiency to consistently...
Discover What We Can Do for You
Want to set yourself apart by strengthening your culture of continuous learning and improvement? Know you have a performance problem, but you’re not sure of the causes and solutions? Leverage Quest’s experience and resources to clarify your challenges, focus your investments, define your best solution, and execute on it.
Learn more about our customized approach, our programs, our record of success, and above all, what we can do for you. Contact Quest today.