What makes Quest’s training and development programs cost-effective? Quest formulates highly customized program content to fit the needs of your organization. And when you spend more time training your employees on focused content, they in turn have the tools they need to work smart and succeed. With the Quest Training Library materials at your disposal, you choose which skills, competencies and expected standard of performance you want required of your employees. Then we work closely with you to incorporate your organization’s specific data, terminology, examples, technical information and forms so that the training effectively becomes “Company-Specific”.

Company-Specific Training Programs

Quest provides three methods to deliver to your employees:

• Quest Delivers The Program
• Your Company Trainers Deliver The Program
• Quest Trains Leaders At Your Company To Deliver The Program

Advantages of Company-Specific Training with Quest:

• Budget Efficient And Goal Effective
• With Our Library Topics, Modified As Necessary, You Save On Time And Development Costs
• Materials Are Easily Modified, Updated, Improved And Translated
• Most Quest Programs Are Available In Spanish

Contact Us for a Online Demonstration of one of our Programs, 1-800-481-2914

Quest Custom Training

It’s important for us to understand your organizational needs so that we can develop highly customized training programs tailored down to the most specific needs of your organization. We work in partnership with you to create a custom program that is:

• Fast To Design
• Easy To Understand
• Relates To Your Business
• Can Be Put Into Practice Immediately
• Available At A Reasonable Cost

Coaching & Support

There’s more than one way you can choose from to coach your people. Our staff can teach them or we can train your team to do so. Regardless of what you prefer, we intend to provide you with everything you need to facilitate effective knowledge and skills transfer throughout your organization.

You Will Work Directly With Seasoned Professionals

You can’t harvest talent without housing talent. Quest consultants are professionals each with at least 15-20 years of hands-on business experience. Our consultants’ “real world” experience combined with their innovative teaching methods lends to a passionate and insightful learning environment. Their coaching approach is anything but “canned”. Its nature doesn’t allow for it, as each program is highly flexible and agile to accommodate the pace at which your organization feels most comfortable. Classes can be done on-site and scheduled at times that work best for you.

There are good teachers and there are bad teachers. But no one seems to remember either kind. Why? Because people only remember the great teachers. What separates mediocre from extraordinary is the ability to present ideas in a clear, logical, and captivating manner. Spending time and effort developing and enhancing the coaching skills sets of your trainers is a lasting investment.

Quest Can Train Your Trainers To:

• Establish an adult learning environment.
• Use effective instructional methods and material in classroom activities.
• Develop classroom management skills through the effective use of interactive questioning techniques.
• Use effective facilitation skills to promote participation.
• Handle problem learners with a variety of techniques.
• Practice presentation skills and receive feedback.
• Practice facilitation skills and receive feedback.

Increasing Your Return on Investment (ROI)

We work closely with your organization to bring you the resources to benchmark, measure and put a value on all aspects of human resource development. Quest does this by measuring four fundamental levels of program effectiveness:

• Level 1 Measurement: Program Rating Service
  The content of the human resource development program must be delivered in an environment and with a method that ensures it is efficiently and effectively transferred and retained by participants. Event evaluation allows the organization to compare critical aspects of your program against a national database of similar programs.
• Level 2 Measurement: Knowledge/Skill Transfer & Retention
  Human resource development is of little value if the knowledge and skills necessary for behavior change are not transferred and retained. When effectively linked to behavioral objectives, it is Knowledge/Skills transfer that initiates behavior change. Knowledge/Skills Transfer and Retention measurement allows your organization to identify and improve program effectiveness.
• Level 3 Measurement: Application Measurement
  To ensure human resource development produces bottom-line increase in ROI, the first step is to identify the specific behaviors that will promote desired profitability and then ensure the program’s objectives are linked to them. Application measurement provides feedback from internal and/or external clients regarding application of skills on the job. This feedback illuminates ways to strengthen the human resource development as well as internal support.
• Level 4 Measurement: ROI Measurement
  The purpose of human resource development is to initiate or support change and have some financial impact on your organization’s performance. Financial measurement helps you identify the ROI of these programs.