Innovation is key to growth, and corporate America is bursting at the seams with new projects the problem with innovation and growth is the percentage of projects that never make. If you reduce the waste, you will increase the success.
learning and professional development
Being prepared for the Unexpected.
Since September 11, 2001 Americans and American companies have been thinking about disasters. About who survives them and why. And about whether it is possible to improve one’s chances of survival.
The fact of the matter is, however, that natural and man-made disasters have always had the potential of affecting your business.
In the middle of the night May 4-5, 1988, the worst, most devastating high-rise fire in the history of Los Angeles destroyed five floors of the 62-story First Interstate Bank Building, including the bank’s offices.’
Training that Works.
No two organizations are the same, what’s unique about you can be enhanced with the right training program. As tempting as an off the shelf or out of the box program can be, it doesnt match the creative needs of your organization, and can cost you if it takes even 1% away from who you are. Customizing your training to your needs is much more cost effective.
The Secret to Leadership Success.
It’s Two words, its acronym is PM, yet its not Project Management.
Leadership success is built on the foundation of performance management. Assessing your teams’ performance, and setting learning objectives creates an environment for success.
Customer Service is a Journey, Not a Destination
Fact is, 68 percent of customers who quit doing business with companies do so for one reason: an attitude of indifference on the part of one or more employees. And, studies show, they talk about it to more than 3 times as many friends as those who are happy with you. What a pathetic scenario! And what an easy way to lose everything you’ve worked for.
But here’s the good news. If employees show customers they care, more than 2/3 of those who might leave, would stay.