Fact is, 68 percent of customers who quit doing business with companies do so for one reason: an attitude of indifference on the part of one or more employees. And, studies show, they talk about it to more than 3 times as many friends as those who are happy with you. What a pathetic scenario! And what an easy way to lose everything you’ve worked for.
But here’s the good news. If employees show customers they care, more than 2/3 of those who might leave, would stay.