Impact on the Organization
This workshop is expected to provide a clear, concise understanding of professionalism in the workplace, along with defining specific behavioral expectations for the participants. In addition, personal accountability for managing one’s own behavior is stressed. Providing this workshop should result in an increase in professional behavior and teams performing at increasingly higher levels over time.
Workshop Agenda
- Behavioral Styles instrument and debrief.
- Individual and team exercises.
- Case study analysis and presentations.
- Non-Harassment Video.
- Skill practice regarding specific company policies and procedures:
- Managing your own attendance.
- Dress code.
- Solicitation.
- Electronic Communication.
- Non-Harassment.
- Ergonomics.
Program Description
Company Vision: Working together to make your company a symbol of customer focus, and customer service solutions.
As a company associate, you are responsible and accountable for upholding the following standards:
Standards of conduct
- Professionalism.
- Productivity.
- Personal Integrity.
Values
- Customer Focus.
- Unity of Purpose.
- Integrity.
- Performance.
- Speed.
You are expected to follow all of your company’s policies and procedures, and your career at your company may be either positively or negatively affected based on how you choose to conduct yourself.
Time Investment
Typically 4 hours.
Customization
This program can be customized to include your organization’s procedures, policies, cases, examples and terminology. Kindly inquire about these consulting services.